Chair: Sian Fisher CII
Panel: Simon Graham CII; Duncan Minty – Duncan Minty Consultancy; Jennette Newman – BLM and Angela Peacock – People Development Team
The panel members discussed the importance of personal professionalism and creating a corporate culture that supports this. The panel offered ideas on how MGA management can inspire their staff and encourage them to pursue professional qualifications. They also explored the role of mentoring and debated some of the issues around ethics and professionalism.
MGAs are facing increased attention from the regulator. The customer journey, conduct risk and the MGA’s ability to control its own business risk are very quickly becoming distinguishing features and a business differentiator in the already crowded SME space. This panel of industry specialists discussed how the management of delegated authorities, conduct risk and conflicts of interests remain hot topics for the MGA business and how if managed properly can be the means by which to attract and retain good capacity.