Regulatory Update - What MGAs need to know
Tuesday 30 April 2019
Old Library, Lloyd's

BLM is delighted to be hosting a regulatory update session to MGAA members.

The first part of the session BLM partner Elizabeth Whittingham will look at the FOS and specifically address the consultation changes to the jurisdiction and awards threshold of the FOS. She will look more closely at the impact of the anticipated changes, including on prioritisation by insurers of complaint handling know-how and strategies.

BLM partner Jonathan Askin will then give an update on all things Brexit. Jonathan has recently published a number of articles on Brexit and become highly sought after by clients and conference organisers to speak on the subject. At a time when the UKs political and economic position is still to be determined, Jonathan will provide a timely update and consider the impact on the MGAA market.

By the end of the session, delegates will better understand:

  1. Important changes in the FOS eligibility criteria
  2. Why customers choose the FOS route and best practice for dealing with complaints
  3. The implications of Brexit for MGAs as we understand them
Networking lunch available from 12:30 with the session running from 13:00 - 14:00

Automated Underwriting: how to write home insurance using only a property address – a OneClickCover case study
Wednesday 5 June 2019
Old Library, Lloyd's

OneClickCover is building a disruptive technology platform that will allow people to get a competitive home insurance quote using just one parameter – their property address. The briefing will demonstrate how to use data in underwriting to provide a better customer experience, breaking away from the paradigm of long questionnaires and confusing pictures of window locks commonly found in home insurance. The briefing focuses on the case study and will include a live demonstration of the platform from the consumer and underwriters respective viewpoints.

Learning objectives
Hutton Swinglehurst will talk about his experiences developing an extremely fast and easy to use home insurance customer experience and the role of data in delivering that.
By the end of the briefing, delegates will have a better understanding of:
- how data can be used for the benefit of both customers and underwriters and;
- how other MGAs might benefit from using the OneClickCover platform.
Networking Lunch available from 12:30.  Session runs from 13:00 to 14:00.

"It is not the strongest or the most intelligent who will survive but those who can best manage change". 
The 2019 MGAA Annual Conference and Exhibition will focus on a changing market and how MGAs might need to adapt to survive. 

Keynote speakers include John Neal, CEO, Lloyd's and we are holding a 'Question Time' with well known industry figures.  View the full agenda here .  

The conference is taking place on Tuesday 2 July at 133 Houndsditch, London.