2020 Market Briefings and Events

MGAA General Meeting
Date:  Tuesday 18 February 2020
Time: 09:30 - 10:00 refreshments.  Meeting starts at 10:00
Location:  Old Library, Lloyd's, One Lime Street, London, EC3M 7HA
The 2020 MGAA General Meeting will take place on Tuesday 18th February 2020 in the Old Library at Lloyd's. Refreshments will be available from 09:30 with the meeting commencing at 10:00.


Date: Wednesday 26 February 2020
Time: 09:00 – 15:30
Venue: The Queens, City Square, Leeds, LS1 1PJ

The Managing General Agents’ Association (MGAA) is pleased to announce the 2020 Meet the MGA Market event will take place on Wednesday 26 February 2020 at the Queens Hotel in Leeds. Entry is free to all brokers and our exhibition will showcase MGA members writing all classes of business in the UK and Internationally.

Further details

Chartered status for Managing General Agents
Date:  Monday 2 March 2020
Time:  12:30 networking lunch; session runs from 13:00 to 14:00
Location:  Old Library, Lloyd's, One Lime Street, London, EC3M 7HA

The MGAA and the CII are delighted to invite you to the launch of the new professional designation for Managing General Agents: Chartered Insurance Underwriting Agents. 

The new title is available for both individuals and firms who meet the criteria, and sets the standard for professionalism in the sector.

In this short lunchtime event you will hear:
Melissa Collett, Professional Standards Director, CII
Peter Staddon, Managing Director, MGAA
Steve Jenkins, Development Director, CII
Melissa will speak about the Chartered ethos and the sector’s professional journey, with Peter giving his views on the MGAA’s vision for the sector.  The benefits and criteria for achieving Corporate Chartered Status will be outlined by Steve, followed by a Q&A.


Please note, due to strict security at Lloyd’s attendance will only be possible if you have registered via this link.  Please also note that Photo ID will be needed.

Improving customer experience and operational efficiency with personalisation at scale
Speaker:  Adrian Blidarus , Founder and CEO Softelligence
Date: Thursday 12 March 2020
Time: 12:30 networking lunch; session runs from 13:00 - 14:30

Location:  ACORD Auditorium, 8th floor 1 Minster Court, Mincing Lane, London, EC3R 7AA

Organisations today are under market pressure to deliver tailored recommendations, offers, and experiences, across all channels and devices, along the entire customer journey. With the focus on digital platforms, people and culture, what is the best way to optimise operational efficicency while delivering a superior customer experience?

Learning Objectives
Join our Market Briefing to discover how to:
•    establish the benefits of personalisation at scale beyond the hype;
•    what are the prerequisites of deploying true personalisation across an MGA
•    approach for implementation

The FCA Business Plan - A Compliant MGA Perspective
Speaker:  Kenneth Underhill, Director
Date: Wednesday 29 April 2020
Time:  Networking lunch from 12:30 to 13:00.  Session runs from 13:00 to 14:00
Venue:  Old Library, Lloyd's, One Lime Street, London, EC3M 7HA
Every year, the FCA release their annual business plan in early April. It sets the scene for the regulatory road map for MGAs for the year to come and often beyond that. Previous plans have signalled the onset of regulatory changes including the Insurance Distribution Directive, Senior Managers & Certification Regime and the reviews into pricing and vulnerable customers amongst many other changes. Hidden within the 2018/9 and 2019/20 plans have also been the initial signals on value measures, vulnerable customers and culture, none of which appear yet to be at the end of the diagnostic cycle Kenneth Underhill will look at the 2020/1 FCA Business Plan and consider what the reality means for MGAA members, using previous plans and outcomes as examples.

Learning Objectives:
Members will have a clear understanding of what the 2020/1 FCA Business Plan means for their firm and the actions they will need to take to begin planning within their Regulatory and Compliance teams and ensure their business is prepared for any likely actions, information requests and changes that are implemented.