In the dynamic MGA market, controlling property claims indemnity spend presents an ongoing challenge. This session will explore how buildings expertise can be leveraged to address insurers’ core pain points, including managing complaints and fulfilling Consumer Duty obligations, improving service efficiency, minimising delays, and controlling long cycle times, scope, and cost creep.
By contrasting and comparing a surveyor-led approach to traditional approaches to property claims, we will illustrate how MGAs can achieve greater reserve certainty, reduce costs, and enhance client satisfaction. Join us to uncover actionable strategies for optimising claims management outcomes through targeted expertise.
Learning Objectives
At the end of this session, delegates will be able to:
- Describe key challenges in property claims management: Understand common pain points such as claims cycle time delays, claims leakage, inaccurate scoping, and customer dissatisfaction in property claims management.
- Summarise the difference between surveyor-led and traditional models: Gain insight into the core differences, strengths, and weaknesses of traditional vs. surveyor-led claims management models.
- Outline the impact of specialised knowledge and proactive decision-making: Learn how leveraging expertise through surveyor-led claims management can enhance accuracy, cost control, and customer satisfaction.
- Describe industry insights to optimise claims processes: Explore actionable strategies to reduce claims cycle times, minimise costs, and deliver better outcomes for policyholders and MGAs.
About the presenter
Chris Turner, Head of Business
Chris Turner has served as Head of Business Development at Acumen for the past three years. In this role, he leads strategic initiatives to drive growth, foster partnerships, and enhance client engagement. With a focus on delivering innovative solutions in property claims management, Chris plays a pivotal role in expanding Acumen’s reach and impact across the insurance industry.
