The challenge is now


The insurance market has probably never faced a more challenging time than it is right now.

Be a part of what promises to be an exciting day, book your place today.

Register Now


Following months of a disrupted work environment that challenged everyone to adapt their working processes and behaviour to fit the unprecedented situation in which we found ourselves, we can now see a potential light at the end of the tunnel. That light brings with it a new set of challenges.  What does post-pandemic look like?  What has permanently been erased from the market we once knew?, what is needed to restore market confidence? and what will enable MGAs to continue to be leading innovators?

The 2021 conference will explore these questions, focus on the current issues affecting MGAs and look at the changing landscape for the future.

We are proud to be holding a face to face event again, bringing our members together to network and discuss business opportunities.

A full programme of panel discussions and speakers will run alongside our exhibition throughout the day, culminating with our inaugural awards ceremony to close the conference.


As face-to-face events resume, the MGAA management team remains fully committed to the safety and comfort of our members. See the below statement from the event venue for details on how they intend to fulfil safety obligations:

Ensuring your complete peace-of-mind

Now that restrictions have been lifted, we want to reassure you that we remain committed to making your experience with us as safe and enjoyable as possible.

That’s why we're continuing to keep many of our measures in place. Rigorous hygiene and sanitisation regimes will continue and our team members will still wear face masks. We encourage guests to do the same whilst in our public areas (unless seated or exempt).

We recognise that we all have a duty of care to be considerate and this is why we are moving forwards gently and cautiously.

You can learn more about our 18-Point Plan by clicking the button below.

18-Point Plan


8.30 - 9.30


9.30 - 9.45

Welcome - Chairman & CEO


Exhibition opens

10.00 -10.45

Suppliers Showcase


10.00 -10.45

Breakout session

[Interact Suite]

Breakout session Digital – the why and the how

Craig Olivier, Co-CEO of Genasys, will hold a workshop where he will take us through the digital “why” and “how” questions we find ourselves asking.

10.45 - 11.00

Coffee Break & Networking

11.00 - 11.45

Keynote Speaker
Peter Blanc, Group CEO, Aston Lark

[Enterprise Suite]

11.50 - 12.30

Panel discussion

[Enterprise Suite]

What is the New Normal?

What is really meant by the post pandemic ‘new normal’?. What has the market permanently erased and is emerging technology, alternative capital, insurer appetite and remote working still complimentary to MGA innovation and market confidence?

12.30 - 13.30

Lunch & Networking

12.30 - 13.30

Next Gen workshop

[Synergy Suite]

13.30 - 14.00

Suppliers Showcase


13.30 - 14.00

Chartered Status: Your Badge of Professionalism

[Synergy Suite]

14.00 - 14.45

Panel discussion

[Interact Suite]

The Lifecycle of an MGA

Our expert panel will discuss the changing lifecycle for MGAs and its current and future impact.

14.45 - 15.00

Coffee Break & Networking


Exhibition closes

15.00 - 15.30

Head to head

[Enterprise Suite]

Commission or fees

In a presidential style debate our three industry experts representing Carriers, MGAs and Intermediaries will discuss the merits of commission and/or fees. Breakout session Breakout session - RMS Leveraging Science, Data, and Technology to Make More informed Underwriting Decisions In this session, RMS product experts will provide an overview of how RMS models, data, software, and services can help MGAs leverage the latest science and technology for better risk management.

15.00 - 15.30

Breakout session

[Interact Suite]

RMS Leveraging Science, Data, and Technology to Make More informed Underwriting Decisions

In this session, RMS product experts will provide an overview of how RMS models, data, software, and services can help MGAs leverage the latest science and technology for better risk management.

15.35 - 16.15

Celebrity Keynote : Billy Monger - fireside chat

[Enterprise Suite]

16.15 - 16.30

Close and award ceremony

[Enterprise Suite]

Conference closes

16:30 - 17:30

Drinks reception



Headline Conference Sponsors

RMS Logo Genasys Logo

Conference Sponsors

axa logo fidelis logo markerstudy insurance logo gibraltar finance logo

Media partner

Insider Publisher Group Logo

Annual sponsors

sponcer logo sponcer logo sponcer logo sponcer logo

The MGAA Awards categories open for entry are:

The deadline for all entries is 13th August, any submissions after that date will not be considered

The awards are open to all member firms that fit the specific award category.

Winners will be announced at our face to face Annual Conference at ETC venues, 133 Houndsditch on Wednesday 15th September 2021.

Go to Awards

MGA Initiative

Open to all MGA members

  • FloodFlash - Winner
  • Pulse Insurance Limited
  • Geo Specialty Political Violence

Service Provider of the Year

Open to all supplier members

  • Implement Compliance Solutions & Resources Ltd - Winner
  • Genasys
  • RDT

Rising Star

Open to all members

  • Kieran Molloy, PIUA - Winner
  • Carl McComb, Prestige Underwriting
  • Mike Butcher, K2 International

CSR Excellence

Open to all members

  • AXA Schemes -winner
  • Ride4Life
  • Richard Le Tocq, CEO of Robus Group

Education Zone

Available all day on the Balcony, be sure to visit the organisations stands and learn about the work that they do.

New to the 2021 Conference we have the Education Zone. This area is devoted to organisations providing valuable services to the industry covering training, domestic abuse, financial assistance for people in the industry and development programmes for women in insurance

chartered insurance underwriting agents

The Chartered Insurance Institute will be available to demonstrate MGA Assess, our web-based learning solution for all experience levels, has been designed to help you meet your organisation’s training and competency needs Brought to you in association with the CII, our online training platform provides:

  • Online access 24/7 from PC, mobile, tablet
  • Assessment facility to test competency levels
  • 600+ role-specific, product, IDD training modules/courses
  • Integrated CPD tool and tracking to automatically add and display learning hours
  • Pre-set IDD pathways to cover core training and IDD reporting system

Empolyers initiative logo

Our mission is to enable employers to take action on domestic abuse – raising awareness among all employees, supporting those facing domestic abuse, and providing access to services to help perpetrators to stop. When employers demonstrate that they are aware of domestic abuse and make staff aware of the services that are available, this can help to reduce the wall of silence about domestic abuse that prevents many from seeking help. Only through greater awareness, relationship building and the sharing of best practice can we make a systematic change to the way domestic abuse is handled in the UK, and we believe that every one of our members plays an important part in that.

Insurance Charities logo

Established in the City of London in 1902 as The Insurance Clerks Orphanage, we now provide help and support to those working in the insurance sector in the UK and Ireland. There have been a few name changes and mergers over the years, but our mission has stayed the same, to provide help and assistance to insurance, and insurance related employees and their families. We are proud that over 100 years on we are still able to support the insurance industry and help the people that work within this sector.

ISC Group logo

ISC Group is a global business community that provides personal, professional and business development for women in insurance. There is no one-size-fits-all approach to diversifying the workplace. Therefore, we believe having a global industry community and a holistic programme tailored specifically to women at different stages of their career which helps accelerate them through the pipeline, and in turn aids diversification and creates a new and inclusive culture.

Be sure to visit the organisations stands and learn about the work they do.

Keynote - Peter Blanc

Peter headshot

After starting his career in motor underwriting, Peter switched to broking, and eventually led a management buy-out of the UK commercial division of Farr in 2000 which he then named FMW Risk Services Ltd. He grew this business to approximately £25m gross written premium before selling the business in December 2007 to Oval. In 2012 Peter was appointed Chief Executive of Oval and he ran the business through until its eventual sale to Arthur J. Gallagher which completed in April 2014.

In May 2015 Peter concluded a management buy-in of Aston Scott and then led the merger with Lark Group in 2017. As Group CEO of Aston Lark, he now leads a business with more than 1,500 staff operating from offices across the UK and Ireland and writing approximately £800m of gross written premium. Aston Lark is backed by the merchant banking division of Goldman Sachs alongside Bowmark Capital LLP.

Peter is also non-executive chairman at Hastings Insurance Services Ltd, the broker arm of Hastings Direct, and up until recently served as chairman of the Large Brokers’ Advisory Board at the British Insurance Brokers Insurance Association (BIBA). He is currently Deputy President of the Chartered Insurance Institute and has been elected President for 2022.

Peter lives in Colchester with his wife, Sue, and has three children aged 21, 19 and 14 and his hobbies include cycling, golf, shooting and watching rugby.

Breakout sessions

Genasys logo

Digital – the why and the how

10:00 – 10:45

Synergy Suite Speaker's – Craig Olivier, Genasys Co-CEO

Founded in 1997, Genasys Technologies is an industry leading technology-inspired software company which develops and supports world-class software and services for its partners in the insurance industry. We pride ourselves on the outstanding quality of our product, our harmonious relationships with our clients and our commitment to becoming the leading software provider to the South African insurance industry. Our competitive advantage lies in our client-centric approach, focused strategy, innovative capacity and distinctive, dual-currency multi-lingual, Euro-compliant brand.

Genasys Technologies was founded by Steve Symes to develop a system for a large insurer in the UK. Further experience in Europe naturally lead to the development of our own fully-fledged comprehensive, insurance management system which successfully transcends geographical, language, currency and insurance barriers. Genasys remains owner managed and currently has a compliment of over 90 highly valued professional staff who were all hand-picked for their skills and their passion for the profession.

Craig Olivier has been at the heart of Genasys for over 20 years and was part of the original team that started the development of SKi®. After finishing his studies in software design, he joined Genasys where he quickly climbed the ranks to become the youngest director in the company. He started his career at Genasys as a developer and subsequently headed up the development team, before moving into a more client-facing role where he was appointed as Sales Director. In 2018, Craig was responsible for opening up the first international Genasys branch in London, where he assumed the role of Vice President of Technical. In 2020, Craig was appointed as the Chief Technical Officer for both the SA and international businesses, while in 2021 Craig became a Co-CEO of Genasys.

A feature of the Conference are the lunch time breakout sessions. This year we have two sessions, one hosted by our Next Gen group and one by the CII

Next Gen

12:30 – 13:30

The MGAA Next Gen group will be hosting a session to give delegates the chance to meet the newly elected committee and to hear from some guest speakers.

Jack Harding

Underwriter at Miramar Underwriting Limited

Matthew Scott

Head of Sales at Kindertons

Isabel Clarke

Consultant at DA Strategy

Alexia Eliades

Business Management at Swiss ReVP Property & Casualty

Kajal Pankhania

Compliance officer at White Oak Underwriting Agency Ltd

Charlotte Harrison

Senior Business Development Manager at Gallagher Bassett

Florrie Critchley

Associate Director at Alesco Delegated Authority

Career Development in the post - covid world

As we navigate the post-pandemic environment and consider new working practices, the guest speakers have been carefully selected by the Next Gen committee in order to assist young professionals at this important time in their careers.

Tim Kershaw, Founder of Track Mentoring & Consulting will be sharing his expertise on how people can recognise their own development needs. Tim will also give his experience of helping individuals get clarity around their futures and the decisions they make to realise their potential.

Stuart Macarthur of Finitas will be speaking about the impact of the Covid-19 pandemic on recruitment in insurance.

There is no need to sign up in advance. Attendees are encouraged to bring their lunch to what will be a highly topical, informal and insightful session.

If you have young up and coming professionals in your team encourage them to attend the conference and this session for some tips and advice on furthering their career.

Likewise it is of equal value for employers to attend to gain insight into current recruitment challenges/practices post-covid.

CII - Chartered Status your badge of professionalism

13:30 – 14:00

The Chartered Insurance Institute is the professional body dedicated to building trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. Embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer. We deliver that commitment through relevant learning, insightful leadership and an engaged membership.

In this session Melissa Collett, Professional Standards Director, CII will give an update on the Chartered Insurance Underwriting Title, including how the CII are working with Lloyd’s of London to promote the title.

It will also cover the latest developments within the Chartered community, including a summary of the recent Equality, Diversity and Inclusion survey – and the findings from our Chartered firms, and the most recent Chartered Perception Index.

Melissa Collett, Professional Standards Director, CII

Melissa Collett is Professional Standards Director at the Chartered Insurance Institute (CII), leading its professional standards, ethics and conduct activity as a united profession across insurance and financial planning. She is also responsible for the professional body’s legal affairs, risk management, disciplinary matters and governance. She is keen to raise awareness of best practice and drive ethical behaviour through engagement with the profession and external stakeholders.

Melissa has an extensive background in consumer and legal issues. She spent over a decade at the Financial Ombudsman Service, was a Director at Fairer Finance and sits as a Tribunal Judge. She is also qualified solicitor, specialising in insurance law at Hogan Lovells. She is a frequent speaker at conference and events, sits on judging panels, and is the author of numerous articles and publications on consumer law subjects.

Risk management solutions - Leveraging Science, Data, and Technology to Make More informed Underwriting Decisions

RMS Logo

15:00 – 15:30 Interact suite

Risk Management Solutions (RMS) is the world’s leading provider of models, data and software for catastrophe risk management. RMS models are used for facilitating risk transactions among policyholders, MGAs, insurers, reinsurers, and brokers. In this session, RMS product experts will provide an overview of how RMS models, data, software, and services can help MGAs leverage the latest science and technology for better risk management.

Shaheen Razzaq has more than a decade of experience delivering risk management solutions to both insurance and reinsurance companies. As a Senior Director within the Software Business Unit at RMS, Razzaq has worked with RMS clients to understand their needs for RiskIntelligenceTM the company’s enterprise-class, cloud-based, risk and exposure management platform. Razzaq is the Product Manager for the recently released SiteIQTM and ExposureIQTM products.

Prior to joining RMS, Razzaq was Risk Aggregations Business Unit Manager at Room Solutions Ltd., and led a department that designs and develops, a popular, next-generation offshore energy risk aggregation tool. At Room Solutions Ltd, he then went on manage a global development team that built and successfully implemented several contract and exposure management solutions for large European commercial insurance organizations.

As a regular speaker at industry events, Razzaq often gives presentations about the business-value technology delivers to organizations that manage both catastrophe and non-catastrophe risk.

Razzaq holds a master’s in business and information technology from Kingston Business School.

Ross Franklin is a Senior Director within the Market and Product Specialists team at RMS, and leads work with RMS clients around the world to advise on their usage of advanced data and analytics. Prior to this he was head of the Data Product Management team at RMS, and led the London side of the Ecosystem team responsible for relationships with other data and analytics providers.

A CFA Charterholder, Ross came to RMS from Aon, where he worked on their market-leading capital modelling product, and before this was head of quantitative analysis for PA Consulting. His early career was spent as a pilot in the Royal Navy.

Panel Discussions

What is the new normal?

11:50 – 12:30

Enterprise Suite


Catrin Shi

Editor in Chief

Insurance insider


Sharon Brown

Managing Director

Harbour Underwriting

Paul Dooley

UK Commercial Director and Divisional Marketing & Communications Officer

Great American International Insurance (UK) Ltd

Michael Steel

Global Head of Business Development


Andre Symes



Our expert panel will discuss what is really meant by the post pandemic ‘new normal’?. What has the market permanently erased and is emerging technology, alternative capital, insurer appetite and remote working still complementary to MGA innovation and market confidence?

The Changing Lifecycle of an MGA


Enterprise Suite


David Worsfold

Editor in Chief

Worsfold Media


Richard Le Tocq

FCCA, FCII, FIoD, C. Dir, Group CEO

Robus Group

Simon Mabb

Group Managing Director

Romero Insurance

Clive Nathan

Chief Executive Underwriting


Sam White


Freedom Services

Our expert panel drawn from key stakeholders within the MGA value chain will discuss the changing lifecycle for MGAs and its current and future impact. This discussions takes place against a moving landscape of increased consolidation, new start up environment and capital funding where both opportunities but emerging obstacles exist. What changes do current or new MGAs need to make to be successful against these market forces?

Head to Head

15:00 – 15:30

Enterprise Suite


Ant Gould

Director and Head of Content

Full Circle Corporate Communications


Stuart Reid

Chairman of Partners

UK General Insurance

Tim Smyth


UK General Insurance

Jon Walker


AXA Commercial

In a presidential style debate our expert panel representing Carriers, MGAs and Intermediaries will discuss the merits of commission and/or fees, their influence and interaction with Loss Ratio , Reinsurance and Expenses costs in delivering mutual profitability. Is the traditional approach sustainable?, if not what is the new approach?

Keynote - Billy Monger

Peter headshot

We are delighted to finally reveal that our Celebrity keynote speaker for our Annual conference on 15th September 2021 is Billy Monger.

Few people embody triumph over adversity as much as Billy Monger and he embodies the theme of our conference because of the challenges he has faced, overcome and continues to deal with. A promising young racing driver, Billy Monger was critically injured in a high speed collision while racing in Formula 4 which left him with both legs amputated. Despite the severity of the injuries, Billy Whizz, as he is nicknamed, refused to give up on his racing career, lobbying motorsport’s governing body to allow both disabled and able-bodied drivers to race along- side each other. On his return to racing he went on to score podiums in British F3 and win the famous Pau Grand Prix in European F3 and is currently still setting his sights on achieving his dream of racing in Formula 1. Billy’s incredible return to motorsport after his tragic accident that left him with both legs amputated was a huge moment across the world of sport. But his dedication, irrepressible self-belief and determination, in the face of unimaginable adversity, to get back behind the wheel of a racing car has shown him to be an inspiration to all athletes, disabled and able-bodied alike. He won the BBC Sports Personality Helen Rollason Award and had a BAFTA-nominated BBC documentary made about his incredible return to racing. This year he also completed the main challenge for Comic Relief - an Ironman - raising over £3million for charity, one of their biggest totals to date.

He is also a presenter and pundit for Channel 4's coverage of the Formula One and W-Series.

We are sure that hearing Billy’s story and the factors which enabled him to overcome the challenges he faced will be heart-warming and inspiring, and will give insight into how ourselves can overcome our own challenges.