The insurance industry is at a critical inflection point. Key trends are reshaping the industry, including the rise of competition from an array of insurance and noninsurance digital players and rapidly changing customer expectations.
Given the potential for improvement and the prospect of attractive returns in insurance the business-model reinvention for incumbent carriers is essential to fulfilling the imperative to grow, which ultimately delivers stakeholder value. Crucially, the industry has an opportunity to shift from a “if it’s not broke don’t fix it” approach to one of “predict and prevent” across all segments: life, commercial , reinsurance, personal insurance and brokers.
At the heart of all of this is the customer and the exceptional service that you can provide to meet their expectations and retain their business.
In this session, Sefas will be discussing the importance of keeping up with the Insurtechs of today.
Learning Objectives
By the end of the session delegates will be able to:
(1) Explain how you can build a consistent customer focused channel strategy
(2) Explain how you will be able to keep up with industry disrupters
(3) Describe how your business can work to be agile and empathetic to customer needs
About the speaker
Karen Peters
Sefas UK
Head of Insurance Markets – Northern Europe
A senior level skilled Sales Professional identifying and solving problems relevant to the Insurance and Financial Services Markets. Karen has worked in software sales for approximately 16 years and her role has evolved from a Consultant identifying Business Process Automation opportunities to now focusing on Customer Communication Management (CCM), driving digital communications for the Insurance and Financial Services sectors.
Giles Hill, Managing Director, Sefas UK
A cross-functional background in sales, marketing, training, P&L ownership, project management and business leadership has allowed me to understand many problems that organisations encounter in communicating with external and internal stakeholders.
My team and I provide solutions to organisations’ complex problems in improving customer retention; speeding processing time; increasing reach; and enabling data and information optimisation.
I have over 25 years’ experience in helping organisations improve the way that they use data and personalised information to improve customer experiences, working across public, corporate and financial services sectors.
I was privileged to be the first Chairman of the Tech-UK Document Management Group and I am a Freeman of the City of London, and a Liveryman of the Worshipful Company of Information Technologists.
