Delegated Authority: How do you know you are doing it right?

19/03/2024 | Online Zoom Conferencing

Join us for this Market Briefing where the experts from GreenKite discuss end-to-end onboarding and management of Delegated Authority arrangements, ensuring that these are both operationally efficient and compliant with FCA requirements and in particular, Consumer Duty.

The panel will focus on answering the question, “How do you know you’re doing it right?”, and will explore topics such as workflow management, bordereaux management, compliance, data protection, and operational efficiency. Providing practical insights and strategies for businesses to demonstrate and maintain compliance in their operations.

Learning Objectives

At the end of this session, delegates will be able to:

  • Explain and describe the current regulatory environment regarding delegated authority business.
  • List best practices in terms of workflow and bordereaux management.
  • Outline the importance of establishing a clear data strategy for the Delegated Authority business.
  • Summarise use of automation and technology to enhance Delegated Authority processes.
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About the Panellists & Host

Sara Ager – CEO

Logical and creative in her approach, Sara, a solicitor, has worked in and for Lloyd’s managing agencies, Bermudian reinsurers, MGAs and brokers. Her particular strength is helping businesses close the gap between ‘front-end’ commercial ambition and regulatory and legal requirements.

Becky Bennett – Client Solutions Partner

Becky is a people-focused change professional specialising in both project management and business analysis. With experience within General Insurance, Reinsurance and Company markets and experience in other sectors, Becky brings a can-do attitude to complex change. Becky thrives in large complex change programmes with multiple workstreams and likes to ensure business goals are realised.

Marcus Tompson – Senior Assurance Manager

Marcus is a compliance consultant, working on a wide range of regulatory projects, specialising in the use of data to drive outcomes. Previously, Marcus has led large digital and call centre functions, providing a deep and unique insight into customer behaviours across multiple communication channels.

Paul Cousins – Chief Growth Officer

Paul has over 40 years of experience in the insurance industry across underwriting, broking, and managerial positions. Originally deployed as a reinsurance Underwriter and then serving as CUO, he moved to broking after 25 years. He served as Global Head of Business Development for Aon Benfield Facultative and undertook the same role for the Delegated Authority unit.
Roles as a Managing Director, Delegated Authority at AJG and then Executive Director at Kaufman Group ensued. Paul retains a focus on supporting MGAs and insurers requiring capacity or operational support.