Improving customer experience and operational efficiency with personalisation at scale

15/10/2020 | Online webinar - Zoom

Organisations today are under market pressure to deliver tailored recommendations, offers, and experiences, across all channels and devices, along the entire customer journey. With the focus on digital platforms, people and culture, what is the best way to optimise operational efficiency while delivering a superior customer experience?

Learning Objectives
Join our Market Briefing to discover how to:
•    establish the benefits of personalisation at scale beyond the hype;
•    what are the prerequisites of deploying true personalisation across an MGA
•    approach for implementation


About the speaker


Adrian Blidarus
Founder & CEO – Softelligence

Adrian Blidarus is an entrepreneur and the Founder and CEO of Softelligence, a £8+ million annual revenue international technology consultancy and digital transformation group working with tier 1 global companies in the Insurance and Banking industries


Steven Haasz
Partnerships and European Accounts Director

Steven Haasz is the Partnerships and European Accounts Director at INSTANDA, the insurance industry’s first no code platform to cover all lines of insurance, with clients across UK, Europe, US, LATAM, Australia and Africa. INSTANDA is proud and excited to have signed our first European partnership arrangement with Softelligence in July 2020.