MGA’s write billions of pounds sterling GWP annually but with the changes of the working environment and the challenges to mitigate the impact of these changes, can righting the technology ship drive you to unlock new efficiencies? Can it generate unprecedented value for you? In this session we will discover how technology can help companies smoothly transition to remote work and digital-first communication.
Learning Objectives:
By the end of the session delegates will:
Learn how Sefas can help companies elevate their experiences — and reduce agent and customer effort.
Understand how a disconnect between communication channels is one of the greatest barriers to excellent CX.
Understand why elevating the digital experience should be your top priority for the coming year.
About the speaker
Karen Peters, Head of Insurance Markets, Sefas UK
A senior level skilled Sales Professional identifying and solving problems relevant to the Insurance and Financial Services Markets. Karen has worked in software sales for approximately 16 years and her role has evolved from a Consultant identifying Business Process Automation opportunities to now focusing on Customer Communication Management (CCM), driving digital communications for the Insurance and Financial Services sectors.
