MGAA Operational Insights
Time: 10:00 am – 11:00 am
Where: Online Zoom Conferencing and
Face to Face at the Ground Floor Business Lounge, 1 Minster Court
Please note: If you are attending in person, 9.30 – 10am & 11 – 11.30am will be a networking opportunity.
This session is to help members understand the importance of Consumer Duty and the emphasis this has on the importance of ensuring positive outcomes for consumers, a goal that Management Information (MI) is crucial in achieving. Through the strategic analysis of MI, firms can align their practices with the principles of Consumer Duty, enhancing transparency and trust. The second part of the Insights will be an engaged discussion around the operational challenges people in attendance have been facing, whether others have faced similar issues and how they overcame them.
Learning objectives
By the end of the session, delegates will be able to:
- Describe the concept and importance of MI in the context of Consumer Duty and how MI can identify operational issues like barriers in MTAs and cancellations
- Explain the process of translating raw MI into clear measures of consumer outcomes and how to ensure that MI analysis is relevant and properly aligned with consumer satisfaction
- Summarise the steps taken to address issues identified by MI
- Explain the main challenges faced by MGA operations across the market in delivering on Consumer Duty
- Summarise ways of overcoming the main challenges faced by MGA operations across the market in delivering on Consumer Duty
About the Presenter
Suneeta Padda – Founder, Padda Consulting
Suneeta Padda is the dynamic founder of Padda Consulting and more recently Ever Comply, boasting over a decade of unparalleled expertise in the insurance sector. Recently, she has been instrumental in regulatory engagements with a prominent GI Motor and Home insurer. Holding distinguished senior roles at firms such as Howden Broking Group, XL Catlin, and Lloyd’s, Suneeta’s pragmatic approach to compliance has always been rooted in a deep understanding of both business and regulatory landscapes.
Benoit Steulet – Operations Director, ICSR
Benoit leads the delivery of the operational, digital and IT services that the firm provides. An experienced senior leader with over 20 years’ experience in diverse roles including management consulting, for the Corporation of Lloyd’s and with various London Market firms. He has delivered large transformation programmes covering a range of subjects that include digital transformation, the use of robotics in insurance, target operating models, operational resilience, offshoring and service management as well as being intricately involved with the Lloyd’s operations across the EMEA region in the ‘Brexit’ era.
