Redesigning the Customer Journey with AI and Low Code/No Code Platforms

25/04/2023 | Online Zoom Conferencing

Digital transformation is not about the tools. It’s about how you make technology work for you – today, not tomorrow. Our approach to digital transformation is focused on business transformation that leverages the right technologies with a focus on user experience: customers, brokers, underwriters, loss adjusters, TPAs and your own teams.

Join us on a complete B2B2C digital journey that takes us from predictive CRM campaigns to digital quote and bind flows, through mobile-friendly customer and broker portals and ends with zero touch claim settlement.

Learning Objectives

At the end of this session, delegates will be able to:

  • Explain the step-change in value that digital transformation can deliver, beyond the hype of technologies and platforms.
  • Outline a complete digital insurance journey.
  • Describe how an MGA can implement this journey in order to accelerate value from digital transformation and new technologies, such as AI, automation, no code and more.


Daniel Jinga

Consulting Director, Softelligence

Daniel leads the Consulting team at Softelligence. His focus is to help insurers, brokers, and MGAs to enhance their customer and employee experience with the help of data driven digital business transformation. With over 15 years of experience in Insurance and Banking, prior to joining Softelligence, he has been involved in the delivery of transformative projects with companies such as Marsh and other major financial services organisations.