BLM is delighted to be hosting a regulatory update session to MGAA members.
The first part of the session BLM partner Elizabeth Whittingham will look at the FOS and specifically address the consultation changes to the jurisdiction and awards threshold of the FOS. She will look more closely at the impact of the anticipated changes, including on prioritisation by insurers of complaint handling know-how and strategies.
BLM partner Steve Kuncewicz will then give an update on all things Brexit. At a time when the UKs political and economic position is still to be determined, Steve will provide a timely update and consider the impact on the MGAA market.
By the end of the session, delegates will better understand:
- Important changes in the FOS eligibility criteria
- Why customers choose the FOS route and best practice for dealing with complaints
- The implications of Brexit for MGAs as we understand them