In December 2018, the Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint about what has become known as the ‘loyalty penalty’. The FCA has itself already started work on the issue and made clear it will take action, “including price interventions where appropriate”. There seems little doubt the CMA and FCA both believe the super-complaint warrants more detailed investigation and possible action.
Learning objectives:
Kenneth Underhill will look at these issues with examples, set out how they may affect your firm and provide you with a clear understanding of the key actions your firm can take to ensure you are prepared for whatever next steps the FCA may consider appropriate.
