John Lewis Home Insurance launches with ICE Policy providing new administration solution

8th April 2021

John Lewis Home Insurance has recently launched, partnering with ICE InsureTech which delivers the flexible Policy Administration System (PAS) to support and complement their home insurance offering.

With its strong digital capability, ICE Policy delivers full end-to-end policy management. ICE InsureTech’s extensive expertise in insurance was a key factor in their selection. Other factors included:

  • How ICE Policy fits within the broader John Lewis Home Insurance ecosystem
  • ICE Policy delivers easy integration into a range of rating, data enrichment and pricing interfaces
  • ICE Policy provides aggregator integration into UK price comparison websites
  • ICE InsureTech is a people focussed company with a partnership working approach

Ali Berryman, Head of Financial Services at John Lewis said:  “With our new partners we have launched our brand new type of home insurance which offers customers greater choice, giving them the opportunity to select the cover they need rather than pay for packages that are not relevant to them, and flexibility when managing or updating their policy.”

Andrew Passfield, CEO ICE InsureTech: “As a company, we are delighted to be in partnership with John Lewis and to be selected as their chosen PAS provider.  We have extensive knowledge working in the insurance, data, and insurtech world. ICE Policy arms John Lewis with a strong digital platform that supports their modern home insurance product offer.”

Notes to Editors

About ICE InsureTech

ICE InsureTech, part of the Acturis Group, is a market leading specialist software provider to insurers, MGAs, claims administrators and accident management companies.  The ICE products are enterprise-grade, cloud native, modular software solutions for the management and processing of insurance claims, policies, billing and rating, with integrated analytics – comprising ICE Claims, ICE Policy, ICE Billing, ICE Rating, ICE Analytics and ICE Digital.  It is a complete solution that is implemented in very short timescales – delivering immediate benefits to your business.  The ICE solution is fully IoT enabled, covering all lines of business, including connected car/telematics and connected property, across both personal and commercial insurance. For more information, please visit  Follow us on LinkedIn and Twitter: @iceinsuretech

About John Lewis Partnership

The John Lewis Partnership owns and operates two of Britain’s best-loved retail brands – John Lewis & Partners and Waitrose & Partners. Started as a radical idea nearly a century ago, the Partnership is the largest employee-owned business in the UK and amongst the largest in the world, with over 80,000 employees who are all Partners in the business. For all intents and purposes, the Partnership is a social enterprise; the profits made are reinvested into the business – for customers and Partners. John Lewis & Partners operates 42 shops plus one outlet across the UK as well as Waitrose & Partners has 335 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. Waitrose & Partners exports products to more than 50 countries worldwide and has 12 shops which operate under licence in the UAE. The retailer’s omnichannel business includes the online grocery service,, as well as specialist online shops including for wine and for plants and flowers.

John Lewis Finance offers customers first-class financial products and services which they can have confidence in, delivered with the expertise and customer service that John Lewis is known for. Its products include home, pet, car, foreign currency, and its Partnership Card – which enables customers to earn points every time they spend. For details of all the products and services go to John Lewis plc is an appointed representative of Munich Re Digital Partners Limited, a company authorised and regulated by the Financial Conduct Authority to carry on insurance distribution activities.

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  • Author : MGAA
  • 8th April 2021