Complaints Handling

Following the successful market briefing on the FCA Business Plan held on the 29th April, our good friends at ICSR have responded to questions from the MGAA membership.
Members will understand that ICSR are well versed in the operational processes and controls of the MGA market and the various bodies that exercise regulatory oversight of them.

In our current state dealing with the coronavirus pandemic, we only need to pick up a newspaper to see that many insurers are likely to face a barrage of claims, and as such the likelihood of an increase of complaints too.

MGAs will be no different, but with smaller number of staff than the larger insurers we are perhaps less well placed to deal with significant increases in work volumes, certainly in the short to medium-term.

With that in mind, ICSR have created a specialist team from within their Talent Pool with the specific remit to assist MGAs with their complaints handling. The team comprises a number of key individuals with significant experience in the complaints sector, with specific experience in claims, regulation and the corporation.  Costs are reduced for MGAA members and are based upon expected volume and working complexities

Find out more about this service here or contact Kenneth Underhill or by phone on 07715 655745.

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